Shipping Policy

1. Introduction

At Princeton Green LLC, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on https://newearthflourishing.com/.

• Service name: Standard Shipping
• Price: FREE on orders of $50 or more to the lower 48 states; Calculated at checkout for orders under $50
• Delivery time: 3-7 business days
• Destination: United States
• Coverage: All products unless a product page says otherwise

2. Shipping Destinations

Where we ship

• We currently ship to: United States
• Alaska and Hawaii: we ship there, but orders may need additional shipping costs
• We do not ship to P.O. boxes that cannot accept carrier delivery

Future expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

• Free Shipping: Orders of $50 or more qualify for free Standard Shipping. The $50 threshold is based on your order subtotal before taxes and shipping, and after any discounts. Free Shipping is applied automatically at checkout once your order qualifies. Free Shipping applies to the lower 48 states only. Orders to Alaska and Hawaii may need additional shipping costs.
• Domestic Shipping (orders under $50): Calculated at checkout
• Expedited Shipping: Calculated at checkout; Free Shipping applies to Standard Shipping only.

All shipping costs are shown at checkout. There are no hidden fees from us. Local taxes at checkout still apply when required by law.

4. Order Handling and Delivery Time

Orders are processed within 1-2 business days. Orders placed after 2:00 PM EST are processed the next business day. Business days are Monday through Friday excluding holidays.

Standard domestic delivery is estimated at 3-7 business days and expedited domestic delivery at 1-3 business days, measured from the time you place your order. These totals include our handling time and the carrier’s transit time. Free Shipping orders ship via Standard Shipping and follow the 3-7 business day delivery estimate.

If an item needs extra time, the product page will show a note. That note will override the general timing above.

5. Shipping Methods and Carriers

Orders ship via trusted carriers based on destination and package size. Domestic shipments are handled by USPS, FedEx and UPS.

Shipment tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance

Shipments are insured against loss or damage. Contact us if there is an issue.

6. Order Tracking

After your order ships you will receive an email with the tracking number and a link to follow the delivery. You can also check your order status on our Order Tracking page.

7. Delivery Issues

Delayed or lost packages

If your delivery exceeds the 3-7 business days window, email us at hello@newearthflourishing.com or call 609-616-2665.

Marked delivered but not received

• Confirm your shipping address
• Check with neighbors or building management
• Contact us so we can assist with a trace

Damaged packages

• Photograph the packaging and the item
• Contact us within 48 hours of delivery at hello@newearthflourishing.com

We will arrange a replacement or refund as appropriate.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Voluntary returns are subject to a 25% restocking fee. Certain items may not be returnable. See our full Return and Refund Policy for details.

• Return shipping: Customer pays return shipping for voluntary returns. We provide a prepaid label for items that arrive damaged, defective, or incorrect.
• Refund timing: Refunds are processed within 14 days after we receive the return to the original payment method

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

11. Contact

• Email: hello@newearthflourishing.com
• Phone: 609-616-2665
• Address: Princeton Green LLC, 12223 NE 236th Terrace, Salt Springs, FL 32134
• Service hours: Monday-Friday 9am-5pm EST

12. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.